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Front Office Manager

Supernova Hotel is searching for a Front Office Manager to represent our 4-star boutique hotel in Rotterdam West starting in January. The hotel emphasizes quality and delivering an exceptional guest experience. As the Front Office Manager, you will ensure the smooth operation of our front office, managing tasks over a weekly schedule of 3 days in the office and 2 days working hands-on with the team on the floor, handling daily tasks at the front office, bar, and kitchen. You will play a key role in ensuring everything runs seamlessly for our guests.

**Roles and responsibilities:**

- Oversee all aspects of the front office, taking complete responsibility for its smooth operation.
- Responsible for hiring and onboarding new staff members.
- Handle financial tasks such as invoicing.
- Ensure and maintain the quality of our front desk and overnight reception, providing frequent training to all front desk staff.
- Manage group reservations and daily requests, informing and instructing all involved departments and colleagues for smooth operation.
- Monthly scheduling for the front office and night reception.
- HRM duties, including handling holiday requests, approving working hours, and managing over hours. Act as the first point of contact for sick calls, promptly resolving situations. Maintain accurate records of working hours and report to the general manager.

**You are:**

- A team player who motivates and supports others.
- A multitasker who works efficiently in dynamic situations.
- Empathetic, friendly, and focused on delivering an unforgettable guest experience.
- Adaptable and proactive with a positive approach.
- Proficient in administrative tasks and computer usage.
- Responsible and engaged proactively.
- Experienced in handling group requests.


- Available for 32 or 40 hours per week.
- MBO4/HBO level of education and thinking.
- 2-3 years of hospitality experience, including 1-3 years specifically as a front office agent.
- Minimum of 1 year in a leadership position.
- Experience with the reservation system Mews.
- Excellent communication skills.
- Warm, welcoming, and hospitable attitude.
- Flexibility in working hours, including morning, evening, and weekend shifts.
- Strong problem-solving abilities and adaptability in high-pressure situations.
- Social hygiene certificate.

**Your monthly salary will be based on your level of experience! Excited to be part of our team? Share your enthusiasm and tell us why you’d be a great addition!**

*Type of employment: Full-time, Permanent*

*Salary: €2,500.00 - €3,200.00 per month*


- Evening work
- Day shift
- Flexible working hours
- Weekend availability
- Working on holidays

*Secondary benefits:*

- Company events
- Employee discount

*Types of additional compensation:*

- Tips
- Overtime paid
- Vacation pay


- MBO (Preferred)


- Office Manager: 1 year (Preferred)

*Work location: On-site*

Click here to read more

Social Responsibility

In our pursuit of making a positive impact on both our local community and the environment, we take sustainability seriously at Supernova Hotel. For every skipped cleaning during your stay, we make a donation to the local charity "Stem Zonder Gezicht," which supports children living in poverty in Rotterdam.

Voice for All Children

Stem Zonder Gezicht primarily operates in the Feijenoord district of Rotterdam and serves as a voice for all children who lack their basic necessities, those who remain invisible due to poverty. Together with the community, they organize activities that contribute to the development and growth of the growing youth. They make every effort to initiate socio-cultural projects, ensuring that even the most vulnerable children have the best opportunities to develop their full potential.

Your contribution in the form of skipping the interim cleaning is directly allocated to:
  • Fresh bed linens and covers for families in need, as many unfortunately do not have these basic essentials.
  • School lunches.
  • Talent development programs accessible to all children at the neighborhood level, ensuring equal opportunities for every child.
  • Initiatives stemming from The Children's Neighborhood Council, established to empower children to share their own ideas and wishes for their community. View their message for their first term here.
  • School supplies, often provided through the annual Back 2 School initiative.
Your generosity makes all of this possible!

Book now

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