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Front Office Manager

Supernova Hotel is searching for a Front Office Manager to represent our 4-star boutique hotel in Rotterdam West starting in January. The hotel emphasizes quality and delivering an exceptional guest experience. As the Front Office Manager, you will ensure the smooth operation of our front office, managing tasks over a weekly schedule of 3 days in the office and 2 days working hands-on with the team on the floor, handling daily tasks at the front office, bar, and kitchen. You will play a key role in ensuring everything runs seamlessly for our guests.

**Roles and responsibilities:**

- Oversee all aspects of the front office, taking complete responsibility for its smooth operation.
- Responsible for hiring and onboarding new staff members.
- Handle financial tasks such as invoicing.
- Ensure and maintain the quality of our front desk and overnight reception, providing frequent training to all front desk staff.
- Manage group reservations and daily requests, informing and instructing all involved departments and colleagues for smooth operation.
- Monthly scheduling for the front office and night reception.
- HRM duties, including handling holiday requests, approving working hours, and managing over hours. Act as the first point of contact for sick calls, promptly resolving situations. Maintain accurate records of working hours and report to the general manager.

**You are:**

- A team player who motivates and supports others.
- A multitasker who works efficiently in dynamic situations.
- Empathetic, friendly, and focused on delivering an unforgettable guest experience.
- Adaptable and proactive with a positive approach.
- Proficient in administrative tasks and computer usage.
- Responsible and engaged proactively.
- Experienced in handling group requests.

**Requirements:**

- Available for 32 or 40 hours per week.
- MBO4/HBO level of education and thinking.
- 2-3 years of hospitality experience, including 1-3 years specifically as a front office agent.
- Minimum of 1 year in a leadership position.
- Experience with the reservation system Mews.
- Excellent communication skills.
- Warm, welcoming, and hospitable attitude.
- Flexibility in working hours, including morning, evening, and weekend shifts.
- Strong problem-solving abilities and adaptability in high-pressure situations.
- Social hygiene certificate.

**Your monthly salary will be based on your level of experience! Excited to be part of our team? Share your enthusiasm and tell us why you’d be a great addition!**

*Type of employment: Full-time, Permanent*

*Salary: €2,500.00 - €3,200.00 per month*

*Schedule:*

- Evening work
- Day shift
- Flexible working hours
- Weekend availability
- Working on holidays

*Secondary benefits:*

- Company events
- Employee discount

*Types of additional compensation:*

- Tips
- Overtime paid
- Vacation pay

*Education:*

- MBO (Preferred)

*Experience:*

- Office Manager: 1 year (Preferred)

*Work location: On-site*

Click here to read more

Social Responsibility


In our pursuit of making a positive impact on both our local community and the environment, we take sustainability seriously at Supernova Hotel. For every skipped cleaning during your stay, we make a donation to the local charity "Stem Zonder Gezicht," which supports children living in poverty in Rotterdam.

Voice for All Children


Stem Zonder Gezicht primarily operates in the Feijenoord district of Rotterdam and serves as a voice for all children who lack their basic necessities, those who remain invisible due to poverty. Together with the community, they organize activities that contribute to the development and growth of the growing youth. They make every effort to initiate socio-cultural projects, ensuring that even the most vulnerable children have the best opportunities to develop their full potential.

Your contribution in the form of skipping the interim cleaning is directly allocated to:
  • Fresh bed linens and covers for families in need, as many unfortunately do not have these basic essentials.
  • School lunches.
  • Talent development programs accessible to all children at the neighborhood level, ensuring equal opportunities for every child.
  • Initiatives stemming from The Children's Neighborhood Council, established to empower children to share their own ideas and wishes for their community. View their message for their first term here.
  • School supplies, often provided through the annual Back 2 School initiative.
Your generosity makes all of this possible!

Book now

WELCOME GLOBAL NOMAD

We are thrilled to welcome you at Supernova Hotel, the non-hotel with the Rotterdam spirit entrenched. We make sure you will feel home on steroids whether it is leisure or business affairs.

Each of our 38 rooms surprises you with its own characteristics like a balcony, access to the garden, a record player or a comfy lounge space. Why it feels more like home than a hotel? Probably because of its homy lay-out, a soft sheeted Emma bed and a TV to display your own content.

We serve a breakfast buffet with a selection of high quality local products. 

Our Library Lounge is the perfect place to set up camp and stay all day. Indulge yourself with some homemade bar bites and a specially made Supernova cocktail at our Supper on the ground floor. In our Superette you will find Supernova's favourite local and non-local foods and goods.

All the information about the hotel facilities are available at your fingertips. Just download the Supernova mobile app and make yourself at home.

See you soon!

The Supernova Family

Super Standard

It doesn’t take much for a global nomad to feel at home. With a soft sheeted queen-size bed, stream-own-content TV and a comfy shower, what else is there to wish for? It is possible to bring a partner in crime.

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Double Trouble

Sit back and relax in your laid-back chic lounge chair or finish some work on your private desk. This spacious double room is perfect to fit the two of you without stepping on toes.

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Double Trouble +

Even more room for the two of you. This spacious double room with a table is perfect to fit the two of you without stepping on toes.

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Super Deluxe

Take the stage on this split level large light studio. Equipped with a king-size bed, dresser and record player. Not in the mood to hit the streets? With plenty of floor space and a comfy seating area there is no need to go outside.

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Urban Oasis

These split-level micro lofts with direct access to the garden are the hidden gems of the hotel. Their full glass façade is ideal for stargazing. Have a drink on your private terrace after a day of exploring the Rotterdam spirit.

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Fab Four

Four makes a family. Snuggle up in this comfortable room that sleeps up to four guests in an open-space. Whatever family you are: parents with kids, a band, colleagues or friends, no doubt you will be home on steroids.

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Sup'erior

Why it feels more like a home than a hotel? Probably because of its homy layout, seriously comfy king-size bed, tv and record player. Each suite will surprise you with its own characteristics, like balcony with a spectacular view.

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Triple

Three makes a team and we offer yours the perfect place to stay. Team up around your luxurious round table or take it easy on the leather sofa. With one king size bed and one single bed your team stays complete day and night.

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Meetingroom


Our library lounge can be transformed into a meeting room if you want to impress your audience with a presentation or if you need an inspiring environment for a meeting or brainstorm. Presentations can accommodate up to 15 people. When in need of a conference table we offer up to 8 seats.

The meeting room can be booked per half day or full day. Additionally we can serve breakfast or lunch to fuel your thinking process and afterwork drinks are a no brainer.


Including: beamer, projection screen, whiteboard A0, markers, small notepads, pens, 1 filter coffee pot, 1 tea pot.

Book meetingroom

Shop

Treat yourself with Supernova’s favourites. The Superette offers you local and non-local foods and goods. Some must haves and some nice-to-haves. No luggage space left? No problem. We will make sure it finds your home address.

Agenda

Neighbours

Rotterdam is the ultimate place for a global nomad to feel at home with its melting pot of different cultures. Want to live like a local? Easy. Grab a Supernova bike and explore the hustle and bustle of the neighbourhood. Find out about our favourites below. For more local tips follow us on Instagram.

Breakfast — Sajoer

Ready for a juicy start of your day? Sajoer will make sure to have a fresh start with their famous juices and bowls.

Breakfast — Bertmans

On the hunt for a seriously tasty brunch spot? Bertmans cooks surprising and nutritious meals with pure and seasonal ingredients. Get 15% discount on your breaky by showing your Supernova keycard.

Breakfast — Lilith Coffee

Lilith Coffee is the go-to for an epic breakfast (not forgetting lunch and dinner too). They serve the fluffiest pancakes in town.

Dinner — Héroine

At Héroine you are invited to enjoy a modern chefs menu of 7, 6 or 5 courses. The dishes are inspired by cooking styles from all over the world.

Dinner — Deli Bird

Authenticity is key at Deli Bird. A must-try at the superhip neighbourhood of Katendrecht. This place really stays true to honest and varied Thai food.

Kampong Express

One of the hotspots on the colourful Kruiskade. Kampong Express stands for traditional Malaysian food.

Lunch — Spirit

At Spirit you plate it up yourself. They offer breakfast, lunch and dinner. Everything guaranteed 100% organic and 100% vegetarian.

Drinks — Kaapse Maria

At Kaapse Maria, a modern buvette, they go for surprising dishes in combination with craft beer.

Shop — Woei

Woei is a real sneakerwalhalla. For the latest shoes, special editions or real collectors items.

Shop — Objet Trouvé

Objet Trouvé stands for elegant clothing, quality fabrics, timeless items combined with some surprising eye-catchers.

Shop — Nen Xavier

For an unique offering of luxury clothing and accessories. Located in one of Rotterdams most luxurious shopping-streets.

Shop — Demonfuzz records

Searching for a new record treasure trove? With more than 160,000 titles in stock it is the go-to Gramophone Platform store in Rotterdam.

Culture — De Kunsthal

With high-profile and high-contrast exhibitions and activities, the Kunsthal is always able to attract new audiences in an innovative way.

Culture — TENT

TENT is a platform for 100% contemporary art that has its roots in Rotterdam. It connects the art of the city with what happens in the world around it.

Culture — Kino

Expect quality film, with a varying range of films from arthouse to blockbusters. Besides that it is also a bar, restaurant and creative workspace.

Breakfast — Sajoer

Ready for a juicy start of your day? Sajoer will make sure to have a fresh start with their famous juices and bowls.

Breakfast — Bertmans

On the hunt for a seriously tasty brunch spot? Bertmans cooks surprising and nutritious meals with pure and seasonal ingredients. Get 15% discount on your breaky by showing your Supernova keycard.

Breakfast — Lilith Coffee

Lilith Coffee is the go-to for an epic breakfast (not forgetting lunch and dinner too). They serve the fluffiest pancakes in town.

Neighbours

Rotterdam is the ultimate place for a global nomad to feel at home with its melting pot of different cultures. Want to live like a local? Easy. Grab a Supernova bike and explore the hustle and bustle of the neighbourhood. Find out about our favourites below. For more local tips follow us on Instagram.

Dinner — Héroine

At Héroine you are invited to enjoy a modern chefs menu of 7, 6 or 5 courses. The dishes are inspired by cooking styles from all over the world.

Dinner — Deli Bird

Authenticity is key at Deli Bird. A must-try at the superhip neighbourhood of Katendrecht. This place really stays true to honest and varied Thai food.

Kampong Express

One of the hotspots on the colourful Kruiskade. Kampong Express stands for traditional Malaysian food.

Lunch — Spirit

At Spirit you plate it up yourself. They offer breakfast, lunch and dinner. Everything guaranteed 100% organic and 100% vegetarian.

Drinks — Kaapse Maria

At Kaapse Maria, a modern buvette, they go for surprising dishes in combination with craft beer.

Shop — Woei

Woei is a real sneakerwalhalla. For the latest shoes, special editions or real collectors items.

Shop — Objet Trouvé

Objet Trouvé stands for elegant clothing, quality fabrics, timeless items combined with some surprising eye-catchers.

Shop — Nen Xavier

For an unique offering of luxury clothing and accessories. Located in one of Rotterdams most luxurious shopping-streets.

Shop — Demonfuzz records

Searching for a new record treasure trove? With more than 160,000 titles in stock it is the go-to Gramophone Platform store in Rotterdam.

Culture — De Kunsthal

With high-profile and high-contrast exhibitions and activities, the Kunsthal is always able to attract new audiences in an innovative way.

Culture — TENT

TENT is a platform for 100% contemporary art that has its roots in Rotterdam. It connects the art of the city with what happens in the world around it.

Culture — Kino

Expect quality film, with a varying range of films from arthouse to blockbusters. Besides that it is also a bar, restaurant and creative workspace.

Route & Parking

You can safely park your car in our Parking garage located at ‘s-gravendijkwal 36, just 100 meters from the hotel.
The costs are € 20 for 24 hours and € 10 for 8 hours. Please note that the maximum vehicle height is 180cm. Pass by the front office to pick up your key card and add the parking to your booking (also before the check-in time, if you arrive earlier).

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